Thanks for shopping at moritabear.
If you are not entirely satisfied with your purchase, we're here to help.
You have 3 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase. If you do not have a reciept please do screenshot the proove of payment and chat conversation .
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. Refund shipping fee covered by customer,we dont take any reponsibility for shipping fee refund.Bear in mind we will charge 10% for any refund made by you, from your total bill of purchase.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 14 working days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.
email: [email protected]
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